2. Article

Organisation and procedures It has already been stated earlier in this strategic document that a modern customs service must also facilitate trade. This must be done whilst maintaining significant improvements in the amount of revenue collected. This will require attitudinal changes in the Customs Service, with another meaning being attached to the word "service". The "Service" envisaged is not only to perform control measures, but also to provide assistance to the trade, in the application of customs procedures. However, it will also bear in mind that the Customs Law is designed to protect legitimate trade, and Customs' powers will be applied vigorously where persistent or intentional non-compliance is identified. The National Customs Board recognises that it is essential that wherever a declaration is made the procedures and documentation in respect of any particular customs "procedure" (as defined in the Customs law) should be the same. The National Customs Board will review all procedures to establish that they are still appropriate, and to ensure that they facilitate trade wherever possible. SRS will publish, in an appropriate manner, the procedures to be adopted, and will issue instructions to staff as to their common application. Staff will be fully trained in the procedures, and managers will be trained in supervisory techniques to ensure uniform application. The National Customs Board will undertake the preparation and wide distribution of such publications and information, supplementing them with recent amendments. It will also provide facilities for consultation and advice to both the public and the trade.